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Terms & conditions
Terms & Conditions
All Passengers using the services of “Balonarski center Barje d.n.o. “ in short BCB do so under the following terms & conditions. By paying for and accepting supply of these Services you agree to be bound by these conditions. Please ensure that all members of your party have been made aware of the following conditions. If you do not accept these conditions you should contact “Balonarski center Barje d.n.o.” immediately and prior to accepting supply of the Service.
1. Operator :
Balonarski center Barje d.n.o. SI46125230 in short BCB
1.1 Substitute Operator:
Due to operational requirements on the morning of travel, you maybe flown by another independent contractor ( balloon operator) supplying/delivering the services to you under the your Agreement with BCB. We will endeavour to give you as much notice as possible of such a change, but you may not know until you are being collected for your flight on the morning or meet us at the common meeting venue. Please be assured that any other operator we use will have full insurance and regulations as required by EASA(european) Regulations and is carefully chosen by us to meet high standards of customer care and safety.
1.2 Service :
Is a hot air balloon flight according to our Programme for a specific flight area described on our web site.
2. Fare Prices :
Fare prices are in Euro for travel up to and including 31st March the year following and are calculated live in our system, They include GST where applicable. Prices may change every year on 1st April for travel after that date or may change at any time based on prevailing market prices or changes by other package operators.
Currency Prices are charged in EUR and will be refunded if necessary in EUR, any currency fluctuation that takes place in the meantime is at the risk of the customer and will not be reimbursed by the Operator.
3. Cancellation , Refund and Deposit Policy
3.1 Cancelled by the Operator
3.1.1 If canceled by operator due to unsafe weather conditions or any other technical reasons for conducting a safe flight 100% refundable of paid amount or we offer a new booking date upon our availability
3.2 Cancelled by the customer or Agent
– 7 days before the confirmed booking date 100% refund, 0% cancellation fee
– 6 days to 48 hrs before confirmed booking date 70 % refund, 30% cancellation fee
– 47 hrs or less before confirmed booking date 30 % refund, 70% cancellation fee
– 24 hrs or less before confirmed booking date or no show/no flight no refund. 100% cancellation fee
– The Operator has the right to retain all deposits received up to the amount of the cancellation fee and invoices will be issued for any further amounts outstanding
– Please note that if the customer made the booking for travel through a booking agent all refunds of deposits and booking fees are to be obtained directly from the booking agent. Such booking agent may at their discretion retain a booking fees less than or equal to 100% of the price.
3.3. Deposit policy
– At least 20% deposit of the final price required to be paid to the account of the Operator.
– For Bookings requiring exclusive use, or groups of 6 people or more, prepayment of at least 50% of the final price will be required.
– Valid Agency Voucher is also accepted.
– Upon receiving of the deposit payment or Valid Agency Voucher we reconfirm the booked Service and date.
4.4. Payment Policy :
All final payments must be done at the latest a day before the booked Service
5. Quotes :
Quotes for special events, incentives, private charters, and specific requirements and incentives will be valid for 7 days from the date issued. The Operator reserves the right to re-quote based on any changes to quote requirements. A deposit will be required with confirmation which may vary from the above, please ask.
6. Booking Processing and Payment :
Bookings for Services with the Operator may be made by telephone, email or on the website. Once your booking is confirmed, the Operator will issue you a booking confirmation . Your booking is not confirmed unless a confirmation reference number has been issued. Bookings not paid according to our Deposit policy will be cancelled by the Operator.
7. Safety Requirements for Travel
7.1. Hot Air ballooning is an outdoor adventure activity using rural properties that can be uneven or overgrown for take off and landing. Please come dressed as if you were taking a bushwalk with appropriate clothing and sturdy enclosed footwear. While the flight is gentle, landings can be bumpy and the basket may occasionally lay on its side with passengers lying horizontal for a short time. Please ask if you have any concerns. The packing up tasks at the end of the flight are optional and we would appreciate your assistance in these enjoyable activities. However, they do involve some lifting and participation is entirely voluntary. Passengers that are less able bodied are invited to stand back and take pictures of the fun.
7.2. General Mobility :
It is a CAA of Slovenia (Civil Aviation Authority) of Slovenia , EASA ( European Aviation Safety Agency ) and company requirement that Passengers flying with the Operator must be able to climb INTO the basket unaided, so that in the event of an emergency Passengers are also able to climb out of the basket unaided. The side of the basket is approx. 1.2 metres high with two footholds for passengers to use like a ladder when climbing into the basket. The Operator’s staff will be in attendance to supervise Passengers climbing into the basket but are not allowed to actively assist Passengers into the basket. The Pilot in command will make the final decision on whether a passenger is able to climb into the basket unaided and therefore travel on the balloon flight. In the event that the Pilot refuses to allow a passenger to board on this basis the Passenger will be given a partial refund through their booking agent or by BCB if they booked directly with the Operator.
7.3. Disabled Passengers :
The Operator recommends that disabled persons seek medical advice before participating in a balloon flight. Civil Aviation Safety Authority rules prohibit certain disabled persons for safety reasons. As stated above the Passenger must be able to climb in and out of the basket unaided in order to participate in the balloon flight. Disabled Passengers participating in the balloon flight do so at the own risk and the Operator accepts no liability for any damage or injury caused.
7.4. Pregnant Persons :
The Operator recommends that pregnant persons of 6 months or more do not fly in a hot air balloon . Passengers who suspect they may be pregnant should check with their doctor before travel.
7.5. Scuba Diving :
The Operator will not carry passengers who have participated in a scuba dive the night before their balloon flight. Passengers diving in the previous 24hrs before travel should check with a qualified dive master as to the safety of the passenger in participating in the balloon flight. The Operator usually does not fly above 4,500 feet altitude and most flights are around 2,500 feet altitude. Passengers diving the day before travel who participate in the balloon journey do so at their own risk and the Operator accepts no liability for any damage or injury caused.
7.6. Medical Conditions :
Passengers with medical conditions should check their suitability to fly prior to booking and advise our staff when booking. As the entire tour last more than 4 hours, passengers are advised to carry any necessary medication with them. Persons with medical conditions participating in the balloon flight and pack up activities do so at their own risk and the Operator accepts no liability for any damage or injury caused.
7.7. Alcohol and Drugs :
At no time will a passenger be allowed to fly if their judgement is impaired by alcohol, drugs, or prescription medicine. Passengers not able to fly may at the discretion of the Operator be given a partial refund through their booking agent or by BCB if they booked directly with the Operator.
7.8. Carriage at Pilot’s Discretion :
The pilot in charge of the balloon has absolute discretion in deciding whether a passenger will fly or not. Such decisions are made in the best interest of the safety of the passengers and crew and the Operator accepts no liability for any inconvenience or damage caused. Passengers not able to fly may at the discretion of the Operator or travel agent be given a partial refund through their booking agent or by BCB if they booked directly with the Operator.
8. Minimum Age Requirement :
Children must be a minimum of 6 years old to travel on the balloon flight and children up to the age of TWELVE years old must be accompanied by a responsible adult on the balloon flight. Children aged THIRTEEN to SEVENTEEN years old can travel on the balloon flight by themselves, but must be accompanied by a responsible adult for the rest of the tour including bus transfers. Children less than 6 years old may travel with their parents on the tour, but must remain on the ground in the company of at least one parent while the other parent takes the balloon flight and in this situation the parents have the option to fly on successive balloon flights when available. Adult prices will apply from twelve (12) years old.
10. Flight Times, “Sunrise” and Duration :
Hot Air operates balloon flights early in the morning as close to sunrise as possible, but specifically does NOT guarantee passengers will be in the air at sunrise, be aware that weather conditions or cloud may of course affect to what degreee the sun or sunrise is seen. Balloons travel with the wind, which governs their speed and direction. Accordingly, the duration of the flight may vary slightly at the pilot’s discretion.
12. Days of Operation :
Hot Air balloon rides are operated by BCB all year round (subject to weather conditions and passenger loadings) . BCB reserves the right to alter flight and pick up availability at any time. Passengers are asked to confirm on the afternoon before that their Service will be operating and to ensure we have a mobile phone contact for them.
13. Minimum Numbers :
Our normal balloon Service depart daily weather dependable and we accept bookings also for just one person depending on availability.
14. Aviation Insurance in Slovenia is according to Regulation (EC) 785/2004 – “Insurance Requirements for Air Carriers and Air Operators” issued by European Council. The Operator’s Certificate of compliance and currency may be viewed http://www.caa.si/fileadmin/user_upload/pageuploads/LIC/Seznami/Seznam_operatorjev_AOC_B.pdf.
15. No Warranty :
The Operator does not warrant the accuracy, completeness, suitability, or reliability of any information, service, or product listed on the Operator’s website.
16. Itineraries, Pickup and Drop Off Times :
The times given in brochures, this website, emails, over the phone or other means are approximate and subject to change depending on the time of year and your exact pickup location. They may be earlier or later than those described. A closer time can be given to you upon reconfirmation with us the day before Service. Some small delays may ensue on the morning of travel if people to be collected before you are late arriving or there are traffic hold ups, which are out of our control. All efforts will be made to contact you if we are going to be more than 20 minutes after your scheduled pickup time. Call us on +386 41 664545 if you have a concern about your pickup being late. The time you are returned from your tour is entirely dependent on how the morning unfolds and can vary for a number of reasons, outside the Operators control. The Operator accepts no responsibility for any delay in returning passengers to their pick up location, connecting tour or departure point.
17.1. All passengers participate in a Service at their own risk. The Operator does not accept any liability for any loss, claim, injury, or any direct, indirect, incidental, special, or consequential damage which may arise out of or is in any way connected with the Passenger’s participation in the Service
17.2. Under no circumstances shall the Operator be liable for any loss, claim, or any direct, indirect, incidental, special, or consequential damages (including but not limited to lost profits or savings) which arises out of or is in any way connected with the use of any information, any listing of any data on the Operator’s website, or any delay or inability to use this website based on tort, contract, strict liability, or otherwise.
18. Jurisdiction :
The laws of Slovenia apply in relation to these terms and conditions and the Operator’s business.
19. Third Party Websites :
This website may contain links to other websites maintained by third parties. The Operator is not responsible for and does not operate or control any information or services provided on such third party websites. The links are provided solely for convenience and do not constitute an endorsement by the Operator.
20. Condition Changes :
The Operator reserves the right to amend the terms and conditions contained herein at any time. Visitors to the site shall be responsible for reviewing such term and conditions regularly.
21. Photographs, Filming and Media :
As part of your Service, BCB advises that photos and/or film are taken daily as a service to all our passengers on the morning. By travelling with BCB you are accepting that you assign all copyright in such photos and/or film to BCB & acknowledge that BCB has & reserves the right to use such photos and/or films in any medium & in any reasonable manner whatsoever without payment or notification to you.
22. Copyright :
The compilation of the information contained herein is the copyrighted work of the Operator and may not be modified, copied, distributed, transmitted, displayed, reproduced, published, licensed, used to create derivative works from, transferred, or any information, services, or products obtained from this website sold without the express written consent of the Operator and where necessary other information providers. The Operator consents to Travel Agents selling the Operator’s products to use the material in their promotion of Slovenia and area of operations directly by downloading from this website. Product and company names mentioned herein may be the trademarks or registered trademarks of their respective owners.
23. Personal Items :
All personal items are carried at the risk of the Passenger. Bags and backpacks may not be carried on the balloon due to weight and safety restrictions, do not bring large bags on our tour.
We stongly advise you NOT to bring valuables or Passports or identity documentation on our tour at all. But instead you should leave behind at home or in your hotel for safe keeping. You are specifically advised there are no secure facilities for storing personal items, while on tour.
BCB and/or its employees accepts no responsibility, nor are we liable for, any act of omission whatsoever (whether inside or outside their control) for any Service which may result in any loss, damage, detention, diversion or theft in regard to personal belongings, and will be exempt from liability in respect of direct or indirect or consequential loss or damage, irregularity, travel delay, itinerary alteration omission or extension, we accept no liability for additional expenses whatsoever. Now will we accept liability for inconvenience or any other event beyond our control including loss of other services, any acts of God, acts of government or other authorities, delays, strikes or cancellation or changes in itinerary or schedules whatsoever, howsoever by whosoever caused.
You are specifically advised that you should have your own travel insurance, or home insurance for any losses incurred by any theft or loss on our Service and that we will accept no liability in that regard.
24. Gift Vouchers :
All gift vouchers are valid for 12 months from initial date of purchase and are fully transferable within that period. Vouchers are refundable only up to 14 days after the date of purchase. If you wish to extend the validity of your voucher, you have to do that before the end of a one year period from the date on the Gift Voucher. Gift Vouchers can be transferred to others on the basis of the givers approval.
25. Failure to Load :
If you fail to show for your Service for whatever reason, you will not receive a refund as we will have held a firm seat for you and turned away other bookings to do so. The Operator recommends travel insurance to be taken out by all passengers.
26. Payment Methods :
Payment can be made by :
- Cash, direct deposit, Visa card or Mastercard.
- Credit Card Declined : If your credit card payment or paypal or other payment method cannot be authorised by the Operator earlier than 3 days prior to travel, our system will automatically cancel your reservation. The Operator will attempt to contact the Customer to obtain another form of payment. However, if the Operator cannot contact the Customer the Customer’s booking will not be held. The Customer will know that the Operator has obtained a correctly authorised payment and made a booking once the Customer receives their booking confirmation and not before.
- Travel Agents Voucher : If your travel agent gives you a voucher, its acceptance by us as a means of paying for your service depends upon your agents’ continuing good credit status with BCB. We reserve the right to ask you for full cash payment on the day of travel if we are unable to get satisfactory responses to our payment enquiries and credit checks of your travel agent.
Updated 01 December 2017
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This site is operated by Barje Barje, Flandrova ulica 1, Ljubljana.